Complaints must be submitted in writing, specifying:
– date of conclusion of the sales contract,
– reason for the complaint,
– order number (or customer login),
– the amount paid,
– payment method,
– customer's request (replacement of goods, refund).
Information about the complaint should be sent to one of the following e-mail addresses:
The complaint will be clarified after the customer submits a written notification and the product subject to the complaint.
You can download the complaint form by clicking below.
